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We gladly share our record of success, in customer care and collections, for banks, card companies, telecommunications providers, government, and student loans. It is outstanding.
Call Centers Outsourcer Partners - or - High-Volume Call Center Clients & Mid-Sized Business Clients
Explore partnership with ALW Sourcing. Performance statistics for our teams, as few as 5 dedicated agents through large project teams of over 200, make exploring partnership with ALW Sourcing more than viable.
Because ALW Sourcing is a Certified Minority Business Enterprise (MBE), partnering with us satisfies some requirements needed for your governement contract bids and possibly provide tax benefits.
Customer Care & Retention
ALW Sourcing can also help your organization support and expand your relationship with your current customers.
Customer care representatives are the front-line image of every organization and our professional customer service specialists give you access to the highest quality image and branding solutions, without the capital expense.
- Welcome calls
- Customer inquiries, such as billing questions
- Product and service inquiries
- Satisfaction surveys
- Notification delivery
- Complaint resolution
- Customer retention
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Product Support
ALW Sourcing has a wide range of product support capabilities, ranging from simple product inquiries to detailed technical support questions.
Our agents are committed to working as a seamless extension of your organization.
We take the time to learn your business' needs, which we then transfer to our own facilities, effectively making “our” people, “your” people.
Our product support solutions include:
- Help desk calls
- Troubleshooting
- Warranty explanation
- Product and service upgrade support
- Recall notices