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We gladly share our record of success, in customer care and collections, for banks, card companies, telecommunications providers, government, and student loans. It is outstanding.
Call Centers Outsourcer Partners     - or -     High-Volume Call Center Clients & Mid-Sized Business Clients
Explore partnership with ALW Sourcing. Performance statistics for our teams, as few as 5 dedicated agents through large project teams of over 200, make exploring partnership with ALW Sourcing more than viable.
Because ALW Sourcing is a Certified Minority Business Enterprise (MBE), partnering with us satisfies some requirements needed for your governement contract bids and possibly provide tax benefits.

Hiring Practices

  • Realistic job preview

  • Behavioral interviews with standard rating scales & calibrated results 

  • Screening for common reasons for attrition

Employee compensation and benefits 

  • Performance based salary reviews & incentives

  • Promotion-from-within policy

  • Comprehensive medical coverage for both employees and dependents

  • Referral bonuses

  • Recreational facilities

  • Loyalty programs for anniversaries

Employee Communication

  • Regular staff meetings

  • Regular coaching sessions

  • Site and company-wide newsletter

  • Open-door management policy

  • Documented security policies procedures, and system guidelines
  • Perimeter security through border routers, firewalls, access control lists, intrusion detection, and hardened systems
  • Internal vulnerability assessments and annual third party penetration testing
  • Continuing commitment to further enhance security
  • Experienced data security staff

COACHING & REINFORCEMENT

  • Coaches dedicated to programs

  • Focus on associate satisfaction

  • Monthly bonus & incentive plans

  • Recognition of top performers

  • Associate appreciation week

  • Monthly communications meeting

  • Client-sponsored recognition programs

Call Center Management

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