PhonePay

We believe in leveraging technology to maximize the avenues your customers have to make payments. ALW Sourcing PhonePay gives customers automated payment options—over the telephone or the Internet—without capital investment by our clients.

Our integrated payment solutions efficiently serve customers, helping to increase payments and grow revenue. We offer customers secure payment options via the telephone and Internet, at either our call center or the client's. Our flexible and completely customizable solutions include:

PhonePay

ALW Sourcing PhonePay lets clients offer their customers multiple payment options. ALW Sourcing can implement a customer-friendly and convenient IVR payment solution quickly and effectively. Customers call a toll-free number provided by ALW Sourcing and access an automated message welcoming them to the bill payment center in the client's name. As an option, customers can be routed to our IVR through the client's IVR. Customers experiencing difficulty with the IVR system will be transferred to an ALW Sourcing PhonePay representative who will help them with completing the payment process. The only information required from customers is their account number and checking account or credit card information to complete the process.

PhonePay Exchange

Using ALW Sourcing's advanced extranet technology and with the help of a live call center representative, customers make payments directly. Representatives take payments using ALW Sourcing’s proprietary, customizable payment entry screen. Client representatives can log on to the ALW Sourcing PhonePay extranet portal from their call center using a web browser, password, and office code. Representatives then enter payments directly into our database. The client maintains and controls password distribution and therefore chooses the representatives that have access to the secure site.

PhonePay Online

ALW Sourcing PhonePay also offers an integrated Internet payment solution that is available 24 hours a day, 365 days a year. Utilizing this version of ALW Sourcing PhonePay allows customers to link directly from the client's website to the ALW Sourcing PhonePay site and make direct payments into a secure, centralized database.