First-Party Collections

Delinquent accounts become less collectable as time goes on, so it is important for businesses to contact customers as soon as they start falling behind on their payments. Our experience has been that between 70 percent and 85 percent of customers who are contacted early in the delinquency cycle pay or make payment arrangements. Unfortunately, many organizations do not have the resources or technology to consistently reach out to these customers, so the accounts slide further into delinquency and become less likely to be resolved.

ALW Sourcing’s first-party collections programs operate as a seamless extension of your accounts receivable or billing departments. Working on your behalf and in your name, we can contact customers who are early in the delinquency cycle, remind them of their obligation to pay their accounts, and work with them to bring their accounts back into good standing. We typically make reminder calls in the client’s name to recently past-due accounts and courtesy collection calls to more seriously delinquent customers. Our teams of seasoned industry executives understand how important your relationships with your customers are, so we are always respectful and courteous.