Customer Care & Retention

ALW Sourcing can also help your organization support and expand your relationship with your current customers. Customer care representatives are the front-line image of every organization and our professional customer service specialists give you access to the highest quality image and branding solutions, without the capital expense. We offer:

• Welcome calls
• Customer inquiries, such as billing questions
• Product and service inquiries
• Satisfaction surveys
• Notification delivery
• Complaint resolution
• Customer retention

Product Support

ALW Sourcing has a wide range of product support capabilities, ranging from simple product inquiries to detailed technical support questions. Our agents are committed to working as a seamless extension of your organization. We take the time to learn your business' needs, which we then transfer to our own facilities, effectively making “our” people, “your” people. Our product support solutions include:

• Help desk calls
• Troubleshooting
• Warranty explanation
• Product and service upgrade support
• Recall notices